Resources - Full Listing for Search Indexing

UAS Operation Suggestions

The use of Unmanned Aircraft Systems (UAS), also referred to as drones, has increased nationwide as regulations regarding who can operate these systems have rapidly changed.

Non-Members Riding in ESO Vehicles

Parades, Fire Prevention Week, citizen ride along programs and similar public relations events are an important part of public service activities for the ESO, there are also inherent risks associated with ride along programs

Fire Hose Testing

Equipment failure can result in catastrophic injury to responders, bystanders or both. Routine testing of fire hose, couplings, appliances and nozzles is necessary.

1 to 5: How many stars would you give your drivers?

How your emergency service organization can implement a comprehensive driving program to achieve 5-star drivers.

10 heat safety tips for first responders

How can fire departments and EMS teams make sure their teams are safe in the summer heat? Here are 10 tips to help first responders beat the heat.

10 Quick training tips for your emergency service organization

Our Education, Training and Consulting team members share their top tips for emergency service organizations.

13 Steps to help reduce firefighter cancer risks

While the risks are undeniably scary, there are policies and procedures you can implement today to help address cancer within your fire department.

3 Heart Healthy Tips for Firefighters and Paramedics

While the statistics are scary, the good news is that there are things we can all do to better understand the risks and help improve our heart health.

4 Tips for managing first responder stress

Suffering from work-related stress? Being mindful about these 4 simple, everyday techniques can help you dramatically reduce it.

6 Tools to Help You Address Roadway Safety

Thorough preplanning, ongoing training and strict adherence of procedures might not be your favorite parts of the job, but they make a difference.

6 Ways to Help EMS Agencies Fight Fatigue

While there is no simple (or one-size-fits-all) solution to the problem, simply muscling-up to the occasion is not the answer.

Active shooter incidents: Best practices for first responders

Active shooter situations can happen unexpectedly and end before your crew arrives. Train your community on the best ways to keep themselves safe until you can help them.

An Overlooked Volunteer Fire Department Funding Opportunity

From starting a rural community fire protection plan to developing an emergency preparedness program: it comes down to volunteer fire department funding.

Behavioral Health 101

Behavioral Health: What it is, why it's important and where you can learn more.

Cancer in the fire service: what we should know + what we should do

How your fire department can help prevent, detect and protect against cancer!

Crisis Planning For Emergency Service Organizations

You can start to manage a crisis before it ever occurs by proactively creating a plan that outlines how you'll prepare for, respond to and recover.

Cybersecurity: How You Can Help Protect Your Communication Center

What your emergency service organization should know about cybersecurity.

Emergency Responder Heart Health: What you need to know to protect yourself

If you're in a position where you regularly put both your mind and body on the line, how can you best protect yourself? There are a few important things that you can incorporate into your...

Emergency Responder Suicide: The statistics, risks and prevention tips

Together we can help prevent suicide.

Emergency Vehicle Rollover Prevention

Emergency vehicle rollovers continue to be an all-too-frequent cause of vehicle damage, serious injuries and fatalities.

Fighting fires may mean fighting PTSD

Do you know how to identify the symptoms of Post-Traumatic Stress Disorder? Your crew members may be at risk for experiencing PTSD. Learn who's at risk and how to be their support system....

Fire + EMS Burnout: Causes, Signs + Effects

Burnout is a psychological response to chronic work stress. Given the stressful and traumatic situations that firefighters and EMTs often face, it's not surprising that burnout is common in...

First responder safety: are we on the right path?

Most people understand that firefighters face danger as a part of their jobs, but many aren't aware of how much danger they face just from other drivers.

Have you considered this new highway safety technique?

Firefighters and EMS personnel are being struck along America's roadways at alarming rates. Here are a few ways you can help protect your crew.

Have you heard about the latest NY state LOSAP changes?

How volunteer fire + EMS departments can use a LOSAP, also known as a Length of Service Award Program, to help recruit and retain members.

Houston: Our Policy is the Problem.

Why policies, procedures & guidelines exist in emergency services, and how to make sure yours are being followed.

How + When to Transition: Volunteer to Combo or Career Fire Department

Q&A about the challenges fire departments may face and how to help to overcome them.

How an innovative Montana fire station is inspiring change

The station has a dedicated focus on holistic health and wellness - unprecedented (but greatly needed) across the industry.

How Drivers + Spotters Can Help Prevent Fixed Object Strikes in Emergency Vehicles

Fixed object strikes are among the most common types of emergency vehicle incidents.

How emergency service organizations can begin to prepare their facility for winter weather

Need winter maintenance tips? It's important for fire departments and ambulance centers to prepare their buildings for winter weather to help protect their equipment and members. There are...

How first responders can use the 3 "L's" to help battle suicide

How firefighters and EMTs can help prevent suicide in their emergency service organization by using the three L's - listen, look and learn.

How one fire department improved their safety efforts - and you can too.

Check out the award-winning safety steps one fire department made to help protect their members.

How to help recognize + combat emergency responder PTSD

Fires, medical emergencies, natural disasters, accidents, terrorist acts - the community calls you to scenes filled with trauma. And it comes with a cost.

How to implement a wellness program in your fire department

Fire chiefs can help promote the mental and physical health of their volunteer firefighters by implementing a wellness program. Taking a comprehensive approach, making a team-wide...

Improve your cybersecurity efforts with 3 simple tips

Cyber attacks happen frequently in today's world. It's essential to protect your department's information and community records stored online by using strong passwords, caution before...

Intersection Safety During Emergency Response

Why written training, policies and procedures are so important for intersections, and how to develop effective guidelines to help your emergency service organization address this risk.

Is your emergency service organization telling the right story?

How fire departments can harness the power of storytelling to inspire action and best practices to build an effective message.

Is your fire department exclusive or inclusive?

How the cumulative effects of exclusionary behavior could negatively impact your volunteer and employee retention rates, and 7 ways leaders can promote a more inclusive culture.

Remembering 9/11

A tribute and recap of the unfortunate events that occurred on September 11, 2001 and the impact 9/11 had on first responders.

Severe Weather Resources for Emergency Service Organizations

These storms can bring a variety of risks, and when you're expected to continue to answer and respond to 911 calls during them, the tensions can be high.

Solar energy fire safety: what emergency responders need to know

Solar panels help homes and businesses save energy and money, and are becoming increasingly used; but they pose unique risks and hazards to emergency responders. Stay aware of these...

Stay better prepared and stay better protected

Use these critical tips to help prepare and protect yourself and your home from hurricanes, floods and tropical storms. Hurricane season can cause downpours, strong winds, flash flooding...

Tackling the stress of the daily grind.

Lack of sleep, missing holidays, increasing negative interactions with the public, administrative problems and struggling relationships are just some of the daily pressures that you may...

The chilling truth about the winter blues

If you're experiencing more than the winter blues, you could be one of the half a million people in the U.S. suffering from Seasonal Affective Disorder.

The Coronavirus: What do I Need to Know?

We've pulled together the latest recommendations for schools, healthcare facilities, worship centers, municipalities and emergency responders.

The Deep Devastation of Wildfires

An insider's view of wildland firefighting and it's mental health impacts.

The Role, Responsibility + Risks of Emergency Service Board Members

If you serve a board in any capacity, there are risks. We're breaking down what you should know.

The route to roadway safety for emergency service organizations

Let's take a look at the roadway hazards your crew faces and review how your ESO can implement policies to help address them.

The State of Safety: Pediatric Patients + Ambulance Transportation

Over 1 million pediatric patients are transported by ambulances nationwide each year. Even though we are now well-aware of the risks associated with pediatric passengers, many states lack...

Tips for Fighting Invisible Threats During EMS Response

Let's talk about one of the most common invisible threats EMS personnel face: pathogens.

Tips for successful volunteer firefighter recruitment

Welcome new volunteer firefighters to your team with an effective recruitment plan. Establish an online and social media presence, work with your community and share inspiration to build...

Top Behavioral Health Concerns for Fire Chiefs and EMS Leaders

Being exposed to hazards is an inherent part of your job but that doesn't mean there aren't consequences.

What emergency responders should know about Sensory Processing Disorder

While you're familiar with the stimulating experiences of emergency calls, these stimuli could have serious impacts for those with SPD.

What is Alabama HB360 and does it apply to my fire department?

HB360 is a long-awaited Law that puts the needs of firefighters at the forefront, requiring paid departments to provide cancer coverage benefits.

What is ResponderHelp.com and how can it help emergency responders?

Frequently asked questions about ResponderHelp.com - an emergency responder's one-stop free resource.

What is the New York State Volunteer Firefighter Enhanced Cancer Disability Law?

What is the New York State Volunteer Firefighter Enhanced Cancer Disability Law? Will it require your facility to provide cancer insurance coverage for members? We've broken down the...

What your department should know about Class B firefighting foams

Addressing firefighter training on firefighting foams

Where can I find cancer prevention resources for my fire department?

To find resources designed specifically for emergency responders, check out ResponderHelp.com - an emergency responder's one-stop, free resource!

Where firefighters can find respiratory protection resources

Firefighter training resources and SOGs for respiratory protection including proper use and fit-testing of self-contained breathing apparatus.

You serve all types of citizens - but does your website? Find out.

It's important to make sure your website is able to serve everyone - or you could find yourself in legal, financial or reputational trouble.

Your crew is at risk for skin cancer. Better protect yourselves with these simple steps

Studies show that skin cancer has been deemed an "occupational disease" for firefighters. Make sure your crew is aware of how to properly protect their skin from the dangers resulting from...

5 Acronyms first responders can use when delivering bad news

These conversations are difficult for everyone involved and, as the message-deliverer, you play an especially critical role in guiding the conversation.

Elevator Rescue with Sam Clark

In this episode, Sam Clark addresses some of the challenges and risks of elevator rescues

Honoring our LODD Heroes with Troy Markel

Troy Markel reflects on the National Fallen Firefighters Foundation national tribute

Chaplains in the Fire Service with Jimmy Fannin

Helping the responder process and manage the emotional trauma they see every day

Agreed Value with Chris Rodgers and Peter Feid

What are the different types of physical damage insurance for emergency vehicles?

Paramedicine with Dave Bradley and Blair Tyndall

Community paramedicine is coming back to the forefront as ESOs are seeing the benefits of

Water Rescue with Todd Stahl and Bryan Duquin

Water can be powerful and relentless. Although low in volume, water-related emergencies ar

Creative Fundraising and Fidelity

Fundraising events are not just a way to raise money for an emergency services organizatio

Changes in EMS

Evolutions in vehicle construction and safety, changes in procedures for PPE, emergency li

HR Suggestions for ESOs

Who is responsible for making HR decisions in your organization? In this episode, we talk

Requirements vs. Recommendations

Intentional or unintentional, wrongdoing or a mistake made within an ESO makes for a bold

Lessons Learned at VFIS

Be at the top of your game by following your organization's policies and procedures. Dave

Rethinking Volunteer Retention and Recruitment

Volunteer recruitment and retention are among the top issues facing volunteer Fire and EMS

Recruitment and Retention Using Social Media

"Keep your brand in your voice" as this is the identity of your department. Jenny Bragiel

Ice Rescue

There is no such thing as safe ice. Although a low-volume occurrence, water and ice rescue

Winter Weather Prep

Be ahead of the game when preparing your property for seasonal changes in temperature. In

Changes in the Fire Service

The Fire Service industry has undergone dramatic changes in the past decade - from trainin

Risk Control for Mid-Level Management Update

In this episode, we revisit with VFIS Emergency Services Specialist Blair Tyndall and disc

Beyond the Incident

"It's easy to focus on the negatives of an incident, but the positives are what you contin

Striking Fixed Objects

Parked vehicles, utility poles, other emergency vehicles, the station itself - striking fi

Encore Episode: Fatigue Management Part 2 with Chesterfield Fire & EMS

The Don't Risk It podcast team is taking a well-deserved break this summer, but we will be

Encore Episode: Fatigue Management Part 1

The Don't Risk It podcast team is taking a well-deserved break this summer, but we will be

Encore Episode: Incident Stress Management

The Don't Risk It podcast team is taking a well-deserved break this summer, but we will be

Encore Episode: Sterile Cab Concept in Practice

The Don't Risk It podcast team is taking a well-deserved break this summer, but we will be

Situational Awareness

Situational awareness is a person's ability to perceive and understand what is happening i

Differences without Division (Podcast)

Implicit and explicit biases can greatly impact the culture of an emergency service organization

Cancer in the Fire Service Part 2 - Decontamination with Concord Fire Department

Following up from our previous episode, we continue our discussion on the prevalence of ca

Cancer in the Fire Service Part 1

Research has shown that firefighters have a higher risk of developing cancer. Why is this

Wildland Fire Preparations

Wildland fires have increased in frequency and intensity in recent years. Taking steps to

911 Center Relationships with ESOs & the Public

Sensory Processing Disorder(SPD) and Sensory Kits

First responders are accustomed to the bright lights and loud noises associated with an em

Telemedicine Considerations for ESOs

Recent changes in payment policy have driven changes in EMS organizations, allowing for th

Safety Culture Revisited - Roundtable

Standard Operating Guidelines (SOGs) are the foundation of an ESO's safety culture. Withou

Intersection Safety

Intersections are responsible for the majority of accidents involving emergency vehicles.

Responders Struck on the Roadway

Roadside safety starts with education. In this episode, we talk about responders being str

De-Escalation Strategies for ESOs

First responders regularly deal with intense and emotional situations where the people the

Encore Episode: Rollover Prevention

It's been one year since the launch of the Don't Risk It! podcast, and to help commemorate

Encore Episode: Driver Training

It's been one year since the launch of the Don't Risk It! podcast, and to help commemorate

Encore Episode: POV Exposures & Controls

It's been one year since the launch of the Don't Risk It! podcast, and to help commemorate

Value Added with Dan Naylor

Did you know, a large number of Glatfelter associates are actively involved or have previo

Forming Productive Relationships with the Media

In today's society, your reputation can be destroyed at the speed of light. Dave Statter f

Drones in the Emergency Services with Northwest Fire District

The use of drones, in emergency services imposes the need for ESOs to have a structured UA

Medical Evaluations for ESOs

A responder's health can impact the safety of other crew members, agency resources, and ci

Rollover Prevention

Emergency service organizations operate a wide range of vehicles in terms of size, weight,

Portable Equipment Loss Reduction

Portable equipment is essential in fire and EMS response but these vital pieces of equipme

ESO Relationships with Government Officials

As changes occur within an ESO and in the community, departments may need to make adjustme

Culture Change in Emergency Services

Maintaining a positive culture throughout an ESO must include building a culture of safety

Incident Stress Management with Dr. Kathy Jansen

Critical incident stress can have a lasting effect on emergency responders; yet, the stigm

ResponderHelp.com

ResponderHelp.com is a valuable resource for emergency personnel, developed and administer

Patient Handling for Emergency Responders

Patient handling is a complex task that emergency service organizations (ESOs) undertake e

Driver Monitoring Systems

Is your emergency service organization getting the most out of your current driver monitor

Severe Weather Preparation with Pender EMS & Fire

The importance of being proactive in updating your severe weather plan

Fatigue Management with Chesterfield Fire & EMS

Fatigue impacts personal health as well as a responder's ability to perform key functions

Securing Emergency Response Units

Theft of emergency vehicles, including the specialized medical equipment and medications o

EPL - Sexual Harassment & Discrimination Prevention Part 2

Sexual harassment continues to be a hot topic for business and organizations. What can EMS

EPL - Sexual Harassment & Discrimination Prevention Part 1

Sexual harassment continues to be a hot topic for business and organizations. What can EMS

Drones and Other UAS in Emergency Services

Unmanned aircraft systems (UAS), commonly referred to as drones, have become favored tools

Emergency Driver Training: Initial & Ongoing

Emergency vehicle drivers have in their care, custody and control most of the major assets

POV Exposures & Controls

Most volunteer emergency service departments rely heavily on the ability of their members

Special Guest Chief Ron Siarnicki of NFFF

The National Fallen Firefighters Foundation (NFFF) works to honor firefighters who have fa

Electronic Devices & Social Media p2

Emergency responders are utilizing social media at a rapid pace. EMS employees' usage, wri

Electronic Devices & Social Media p1

Emergency responders are utilizing social media at a rapid pace. EMS employees' usage, wri

Firefighting Foam: Class B Foams and PFAS

Sr. Vice President of VFIS Client Risk Solutions Scott Harkins joins the program to discus

Risk Control for EMS Mid-Level Managers

Risk Control for Mid-Level Managers is a program developed by John Kottmyer, Director of V

Fatigue Management for ESOs

Fatigue impacts personal health as well as a responder's ability to perform key functions

The Sterile Cab Concept in Practice

Distracted driving is a significant factor in vehicle accidents and emergency services org

Airway Verification Form

This sample form can help EMS providers document their pre-hospital airway care.

Ambulance Passenger Guidelines

Potential risks and guidelines for allowing passengers during ambulance transport.

Americans with Disabilities Act

Recommendations to help ESO leaders adhere to the Act and implement best practices.

An Overview of Driver Monitoring Systems

A quick overview of driver monitoring systems to consider before you make a purchase.

Annual Requalification of Emergency Vehicle Operators

Why you need an annual driver requalification process and best practices to consider.

Assigning an Agreed Value to Your Vehicles

Tips to help you assign an agreed value to your VFIS insured vehicles.

Autumn Safety: Community Flyer

This customizable flyer can help you educate your community about seasonal safety risks.

Back Injury Prevention Tips

Back injury risks, safety tips and patient handling techniques for EMS personnel.

Background Screening through IntelliCorp

VFIS clients have access to discounted background screenings through IntelliCorp.

Basic Guide to Grants for ESOs

A detailed overview of grant opportunities in fire and emergency services.

Behavioral Health Concerns for Fire & EMS Personnel

This booklet discusses behavioral health risks, concerns and best practices.

Building Community Support for ESOs

This manual shares steps departments have taken to build successful support programs.

Cancer and The Firefighter

This booklet discusses firefighter cancer risks and prevention best practices to consider.

Cancer Prevention: PPE Decontamination

Recommended cleaning steps for firefighters to take at the scene and at the station.

Comparing Capabilities of Driver Monitoring Systems

A comparison of popular driver monitoring systems in the fire and EMS industry.

Conducting Junior Fire & EMS Camps

This booklet outlines safety and logistical precautions for junior member camps.

Conversion and Overweight Vehicles: Evaluation Form

This form can be used to help evaluate the safety and handling of conversion vehicles.

Conversion and Overweight Vehicles: Risks + Best Practices

This booklet provides detailed guidance to help make these vehicles safer to operate.

Conversion Vehicles: Selection and Design

What to consider when selecting or designing a conversion vehicle.

Crisis Planning

Best practices to help organizations prepare for, respond to and recover from a crisis.

Culture Change: Communication is the Key

How your organization can adjust your culture to help promote a safer environment.

Cyber eRiskHub Risk Management Portal

An online cyber risk portal available to VFIS insureds.

Cyber Safety for Emergency Service Organizaitons

The importance of cyber safety, best practices and resources to help increase your safety.

Cybersecurity: Data Breach Precautions

Tips to help emergency service organizations prevent data breaches.

Cybersecurity: Email Phishing Precautions

Best practices to help you protect your digital data from phishing attacks.

Cybersecurity: Self Assessment

This checklist can help you evaluate your cybersecurity efforts and make improvements.

Data Security for Emergency Communications Centers

Precautions that communication centers can take to help prevent data breaches.

Determining Discipline: Checklist

This checklist can assist management with reaching disciplinary decisions for members.

Documenting Cell Phone Communication during EMS reponse

How you can help ensure your cell phone communication is properly documented.

Driving Evaluation Form: Street, Highway + Off Road

A printable checklist to help you evaluate the technique and knowledge of your drivers.

Drug and Alcohol Policies for ESOs

Examples of guidelines and policies to help mitigate substance abuse and related risks.

Education Methodology for Emergency Services

A manual dedicated to helping instructors train more effectively.

Efficiency Calculator and other tools by Hartford Steam Boiler

Electronic Communication Use Policies

Policies to help prevent technology abuse and reduce exposure to personnel-related claims.

Emergency Communications Center Staffing

Considerations and variables to help guide your staffing levels and requirements.

Emergency Vehicle Accident/Loss Investigation Report

A printable form to record key incident details and assess situations for root causes.

Emergency Vehicle Driver and Officer Responsibility

Best practices for drivers and officers while operating an emergency vehicle.

Emergency Vehicle Driver Log

This fillable PDF form is used to log a minimum of 10 hours of supervised driving experience.

Driver Selection Criteria using MVRs

How you can use motor vehicle reports to help you select and utilize the best drivers.

Emergency Vehicle Driver/Operator Requirements

This guide provides tactics to help you select, train and maintain safe drivers.

Emergency Vehicle Driver's Safety Checklist

This checklist can help you perform basic vehicle inspections before and after trips.

Emergency Vehicle Maintenance Record

A form to help your organization keep track of vehicle maintenance.

Emergency Vehicle Response Guidelines

A guide for developing comprehensive emergency vehicle response policies and training.

Employment Practice Exposure - EMT Position Description

How to create or modify your EMS job descriptions to follow best practices.

Employment Practice Exposure - Firefighter Position Description

How to create or modify your firefighter job descriptions to follow best practices.

Employment Practices Liability (EPL) Self-Assessment

A questionnaire to help assess your employment practices and policies.

EMS Event Standby Agreements

This bulletin can help your agency review standby requests and create written agreements.

EMS Refusal Checklist

This can help you record situations where a patient refuses treatment or transport.

EMS Safety Coloring Book

Printable coloring sheets to help educate children about safety.

Equal Employment Opportunity Commission (EEOC) Overview

What you should know if there's an EEOC charge lodged against your organization.

ESO Disaster Planning + Business Continuity

Detailed booklet to help emergency service organizations plan for disasters.

Exit Interview Procedures

How to use employee separations to learn about your current work environment and policies.

FAA Summary of Small Unmanned Aircraft Rule

Family Medical Leave Act

Important aspects of FMLA and tips to help ensure your ESO adheres to it.

Fire Aerial Devices: Maintenance and Inspection

Steps you can take to help reduce wear and tear and structural failure risks.

Fire Safety Coloring Book

Printable coloring sheets to help educate children about safety.

Fire Safety in Residence Dorms: Community Flyer

This customizable flyer can help you educate students about dorm fire safety.

Fire Safety in Student Apartments: Community Flyer

This customizable flyer can help you educate students about apartment fire safety.

Firefighting Foam

Ways to help your department reduce the risks and liability concerns of Class B foams.

Fireworks Displays

Best practices and safety checklist to help ensure safe firework festivities.

Fitness Center Policies and Procedures

Guidelines to help members remain safe while utilizing fitness equipment or facilities.

Forcible Entry Considerations

Tips to help standardize your policies and procedures for gaining access to structures.

Grounding Techniques to Help Prevent Electrical Surges

Three types of grounding techniques for emergency service organizations to consider.

Guidelines and Best Practices for a Successful Youth Fire Service Program

Hail Damage Prevention

Best practices and checklist to help protect your property from hail damage.

Harassment and Discrimination Prevention Training

Tips for hosting effective training sessions to help prevent these harmful actions.

Highway Incident Safety

Steps to help improve your level of safety during highway response incidents.

Hose Loading Policies

Considerations for when hose loading operators should be permitted to ride on apparatus.

Hose Securement

Suggestions to properly secure hoses and help prevent potentially devasting incidents.

Using the 'Sterile Cab' to Help Combat Distracted Driving

What the "sterile cab" concept is and how it could help you combat distracted driving.

Hurricane Safety Tips: Community Flyer

This customizable flyer can help you educate your community about hurricane safety.

Incident Exposure Form

A sample form to help you document key aspects of incident exposures.

Incident & Near Miss Investigation: A guide for Emergency Service Organizations

A guide to developing and utilizing a near miss program to help address your unique risks.

Infectious Exposure Form

A sample form to help you document key aspects of infectious exposures.

Inflatable Amusement Rides Safety Risks During Community Events

Safety considerations for bounce houses and other inflatable rides.

Intersection Practices

Best practices for adopting intersection operating guidelines during emergency response.

Investigating Workplace Misconduct

Steps to help you investigate harassment, theft and other workplace wrongdoing events.

Is Your Website ADA Compliant?

How to help ensure that your website is accessible to all citizens in your community.

Junior Member Programs Policy Outline

Considerations to help protect your junior members, adult advisors and organization.

Leadership 101

This booklet defines leadership and discusses best practices for fire service leaders.

Lightning Protection for Communications Centers and Towers

The potential impacts of lighting strikes and ways you can help minimize the risks.

Liquor Liability Risks at Firehouse Events

How to help limit your liability risks when alcohol is served at your facility.

Live Fire Training Checklist

Tips to help you address the liability and safety concerns of live fire trainings.

Long Distance Transport: Managing EMS Fatigue

How to help address fatigue and crewmember strain during long transports.

Managing Contracts

Tips to help your organization review, evaluate and maintain contracts with third parties.

Managing Fatigue in EMS Operations

This article discusses fatigue, its associatesd risks and how to help combat it in your EMS agency.

Managing Liability Risks with Certificates of Insurance

How COIs can be used to help manage contractual risk when working with third parties.

Maximum Response Speed

Response speed recommendations to help reduce your risks and keep vehicles under control.

Media + Public Relations Tips

Tips for interacting with the media in day-to-day and crisis situations.

Medical Evaluation Programs

Why medical evaluation programs are important and tips to help your ESO implement one.

Medical Miranda Card

Printable patient refusal rights and information card (available in English and Spanish).

Membership Roster Form

This printable roster can help your department maintain important personnel records.

Near Miss Incident Reporting

How you can use near miss incidents to develop a proactive approach to safety.

NFPA 1500 Fire Department Occupational Safety, Health and Wellness Program Worksheet (2018 Edition)

A worksheet to help you assess and improve your organization's safety and health program.

NFPA 1720 Self Assessment Manual

A worksheet to help you assess your current training requirements.

North Carolina Transportation Notification System (NC TNS)

Information about the NC TNS and tips to help your agency gain access to the system.

Overhead Door Safety

Recommendations to help prevent injuries and property damage caused by overhead doors.

Paratransit Operator Proficiency Evaluation Checklist

A printable checklist to help you assess the proficiency of your paratransit operators.

Paratransit Van Operations: Safety Program

How a Paratransit Vehicle Safety program can help ensure effective and safe operations.

Paratransit Vehicle Operations: Inspection Guide

A printable checklist to help paratransit operators preform pre-trip inspections.

Patient Care Documentation

This program discusses the importance of documentation and best practices to consider.

Patient Handling

Risk factors and recommendations to help address this daily safety concern.

Patient Handling Logistics for Bariatric Patients

Ways help reduce your risks and risks to patients during bariatric operations.

Patient Refusal Information Sheet

A sample form to present during patient refusal situations and have all parties sign.

Patient Refusal Information Sheet (Spanish)

A sample form to present and sign during patient refusal situations. (Spanish version)

Performance Management and Evaluations

Tips to help your organization administer and document performance evaluations.

Personal Injury/Illness Investigation Report

A sample form to help you document key aspects of work-related injuries and illnesses.

Personal Protective Equipment (PPE) Inspection Checklist

This simple checklist can help your team inspect their PPE.

Personally-Owned Vehicle Response

Considerations to help your members arrive safely to calls in their personal vehicles.

Personally-Owned Vehicle Safety Checklist

Assess the safety and function of your personal vehicle with this checklist.

Personnel File: Personal Contact + Information Sheet

This printable personnel file can help you maintain important member-specific information.

Personnel Self-Assessment: Annual Medical Status Overview

This form can be used to help education ESO leadership on their member's medical history.

Personnel Termination: Meeting Checklist

Checklist to assist in facilitating uniform and equitable termination meetings.

Playground Safety

General playground equipment maintenance and safety considerations.

Pre-Flood Readiness Checklist

A printable checklist to help assess flood risks and readiness.

Pregnancy Discrimination and Accommodations

What leaders should know about discrimination and accommodation laws involving pregnancy.

Preventing Workplace Violence + Threats of Violence

Best practices and a sample policy to help you proactively mitigate workplace violence.

Progressive Discipline and Terminations

Best practices to help your organization with the disciplinary or termination process.

Protecting ESO Finanes

Tips to help emergency service organizations manage and protect their financial assets.

Protecting Portable Equipment

Tips help protect and secure your portable equipment.

Public Service Calls: Response Practices

Why public service calls can be misleading and best practices to help reduce your risks.

Remote Communications Sites Security and Climate Control

Ways to help protect remote systems from theft, natural disasters and other threats.

Rental Agreements

Ways you can help reduce your liability risks when renting out your ESO facilities.

Return to Work Considerations

Factors to consider when determining an individual's readiness to return to full-duty.

Risk Management for EMS and the Ambulance Transportation Industry

This booklet shares recommendations for an EMS risk management and safety program.

Roof Assessments

Checklist and guidelines to help you perform ongoing roof assessments.

Sample Safety Committee By-Laws

Sample bylaws to help showcase the vital role and responsibilities of committee members.

Sample Workplace Wrongdoing + Whistleblower Policy

Educate your team on the importance of reporting wrongdoings and how to do so.

Safety Officer Policy Role + Responsibilities

This document provides an overview of the role and responsibilities of safety officers.

Sample: Sexual Abuse and Misconduct Prevention Policy

A sample policy to help educate your team on this risk and your organization's policies.

Securing EMS Stations + Vehicles

Consider these steps to help ensure your station and ambulances are secure.

Self-Contained Breathing Apparatus Inspection Log

This log can help your crew inspect their SCBA and ensure it's providing breathable air.

Self-Inspection Form for Buildings and Grounds

Inspection checklist to help your organization perform building and grounds assessments.

Severe Weather Action Plans

Procedures you can implement today to provide guidance when bad weather strikes.

Sexual Abuse & Misconduct: Protecting Minors

Suggestions to help protect minors and your organization from sexual abuse risks.

Sexual Harassment: Guidelines, Procedures + Sample Policy

Best practices and sample policy to help create a harassment-free environment.

Social Media: Personnel Guidelines

How your ESO could be liable for what your members post on their personal social pages.

Spring Safety Tips: Community Flyer

A customizable flyer to help educate your community about seasonal safety best practices.

Staffing for Crisis

How you can begin to prepare for potential staffing issues during crisis situations.

Standardizing the Application + Hiring Processes

Application and hiring suggestions to help protect your ESO from legal action.

State MVR Check Procedures

What state-specific procedures to follow to obtain the driving records of your members.

Summer Safety Insert (Fireworks)

Summer Safety: How Not to Overheat

Tips to help protect your team from heat exhaustion during warmer-weather.

Surge Protection Devices: Protecting Sensitive Electrical Equipment

This bulletin addresses surge exposures and protections to help prevent them.

Telehealth: Cybersecurity Considerations

Telehealth data privacy and security concerns and ways to help mitigate the risks.

Terrorism Preparedness Matrix

Preparedness precautions to help your team maintain a constant state of readiness.

Tips to Complying with PA Volunteer Firefighter Relief Association Requirements

Assistance to help you avoid common compliance issues with the VFRA Program.

Title VII of the Civil Rights Act of 1964

A summary of this Act and how ESO leaders can help ensure they are adhering to it.

Traffic Control Safety Checklist

Use this checklist to document your safety measures during roadway response incidents.

Uniformed Services Employment and Reemployment Rights Act

A summary of this Act and how ESO leaders can help ensure they are adhering to it.

Unmanned Aircraft Systems: Operation Suggestions 2021

Drone compliance requirements from the Federal Aviation Administration.

Unmanned Aircraft Systems: Program Development & Implementation

Best practices and procedures to help you launch a successful drone program.

Vehicle Accident Investigation Form

A printable form to keep in your glove compartment and complete should an incident occur.

Vehicle Backing Practices

How backing SOGs and training can help you reduce your risks and avoid collisions.

Vehicle Preventive Maintenance

An overview of developing a vehicle maintenance program and best practices to consider.

Vehicle Rollovers: Lessons Learned from Past Incidents

Quick rollover case studies you can use to spark conversation in your organization.

Weapons in the Workplace

Sample guidelines to help prevent workplace violence and weapon use.

Weekly Emergency Vehicle Report Form

Form to help you perform weekly inspections of your emergency vehicles.

Wildfire Mitigation and Structure Hardening

Actions to help reduce the risk of ignition to structures.

Winter Safety Tips: Community Press Release

A customizable press release to educate your community about winter safety best practices.

Witness Form

A printable witness card to complete should an incident occur.

Workplace Discrimination Based on Language and Accents

What unlawful national origin discrimination is and how to help prevent these acts.

Workplace Grievance + Complaint Procedures

Guidance to help your team identify, investigate and report complaints and grievances.

Workplace conduct: harassment or locker room talk?

Don't let locker room talk, just having fun or rites of passage plague your ESO.

Increased exposure to personnel litigation

Personnel-related lawsuit risks and how to help prevent related misconduct.

Retaliation in the Workplace: Guidance from the EEOC

Guidance and best practices for investigating and preventing retaliation claims.

Why 2016 is high-risk for workplace discrimination claims

Preventing emotionally-charged conversations from turning into conflict and lawsuits.

The role of diversity in serving multicultural communities

How you can create a better appreciation and understanding of diversity in your ESO.

Risks You Face in a Wireless World: Camera phones, emails and Iinternet

How technology abuse can lead to violations of privacy.

Workplace Retaliation Claims on the Rise

The significant risk of retaliation claims and steps to help prevent them.

Conducting internal investigations

How leaders can help ensure consistent and fair internal investigation.

Job Descriptions: Develop, integrate and update

How to use job descriptions to help you manage your team beyond the hiring process.

Performance Evaluations: Ten tips for improving your system

Best practices to help leaders make the most of performance evaluations.

Supreme Court Finds: Firefighters were subjected to reverse discrimination

What Ricci v. DeStafano means for ESOs who are instituting affirmative action initiatives.

Pranks, hazing & harassment

Assessing "jokes" and other behavior to see if a line has been crossed.

Successfully managing difficult personnel

Tips to help leaders guide, teach and counsel members with negative attitudes.

How solid is your drug and alcohol free workplace program?

Best practices for implementing a comprehensive substance abuse program.

Understanding workplace harassment myths

See if these myths live in your ESO and take steps to help protect your team.

Social Media: Postings may compel ESOs to take disciplinary action

Guidance on implementing social media policies and discussing social media in your ESO.

Human Resources in Emergency Services: Undervalued and Underutilized?

Human resources 101: the basics ESO leaders should know.

Retaliation and Wrongful Termination: Links to liability

This article details the importance of analyzing and documenting support for termination.

"Rightful" Personnel Terminations: Breaking up is hard to do

Tips to help managers terminate personnel in a considerate, consistent and legal manner.

Personnel policies uniformly administered? Exceptions shouldn't be the rule

Why you should assess, track and monitor what your members are being disciplined for.

Job Descriptions: Accurate and fully utilized?

How an effective job description can be used far beyond the application process.

Enforcing Policies and Procedures: Actions speak louder than words

The liability risks of not having policies and procedures - or not following them.

Personnel Law Alert: Lack of supervisory training can lead to liability

How you can train your supervisors to effectively manage personnel-related issues.

EEOCA's guidance on criminal background checks

Assessing the possibility of discrimination while utilizing criminal background checks.

You asked what? Questions may lead to discrimination claims

How your means to build rapport during interviews could actually be a legal exposure.

Help avoid mistakes that lead to retaliation claims

An overview of legally protected acts that are typically involved in retaliation lawsuits.

Limiting exposure to constructive discharge claims

The importance of avoiding behaviors that lead employees to feeling "forced out".

Options other than termination?

Why termination isn't always the best option - professionally or legally.

Lessons on risk management

Tips for preventing, discovering and stopping workplace wrongdoing.

Promoting diversity & avoiding discrimination in hiring claims

The importance of diversity while hiring employees and selecting volunteers.

Building confidence for discipline and termination decisions

Recommendations for making equitable and legally defensible disciplinary decisions.

Workplace romance and liability risks

Best practices to help leaders manage personal relationships in their ESO.

Behavioral Health Concerns

This course introduces a nine key behavioral health considerations for emergency services personnel

Injury Prevention

This program discussed the causes and impacts of slips, trips and falls in emergency service operating environments.

Vanessa K. Free

Driver training refresher to meet Vanessa K. Free Emergency Services Training Act

FASNY OSHA 2023

FASNY OSHA Refresher for 2023

Ten Cones of Safety Video

Discusses best operating guidelines when working on a highway incident

Intersection Safety

Discusses 8 guidelines to reduce the number and severity of intersection accidents

Privately Owned Vehicles Video

Designed to assist in the reduction of unsafe POV operation

Safe Backing Video

Designed to assist in the reduction of damage and/or injury thru safe back best practices

NC Who Holds the Keys

Discusses safe vehicle operation focused on North Carolina

Background Investigations

Discusses the reasons and importance of the background checks process

Cancer Prevention

Best practices to reduce the exposure to carcinogens and the number of cancer cases

Cyber Risk Assessment

An introduction to cyber security for fire, EMS and 911 center leadership.

Cyber Risk Awareness

An intro to cyber security for all members and serves as annual refresher training.

Drive Safe

Hard-hitting program on personal responsibility and mindful driving of emergency vehicles

Ergonomic Issues

Review of engineering and admin controls to reduce slips, trips, falls and back injuries

Firefighter Rehab

Overview of a comprehensive rehabilitation plan for fire and EMS personnel

Hazard Communications

Overview of the hazard communication standard and its application to fire and EMS

Incident Investigation

Discusses why and how to conduct and incident investigation

Infectious Disease BBP

Annual refresher training for bloodborne pathogens and communicable disease

Leadership

Discuseses leadership and shares different perspectives and applicable situations

Sexual Abuse and Misconduct

Discusses child sexual abuse and ways to help prevent it in the fire and EMS workplace

Lock Out Tag Out

Best operating practices related to removing energy from equipment

Managing Financial Systems

Reivews financial management best operating practices for fire and EMS assets

Patient Handling (Online Training)

This program is intended to provide an overview of proper patient handling techniques.

Personal Protective Equipment

Annual refresher on the inspection, maintenance, and selection and use of common PPE

POV Answering Call Safely

Discusses proper training and best operating practices for POV operation

Reputation Management

Disucsses how an ESO can maintain a positive reputation and mitigate the related risk

Safety Culture

Discusses risk assessment methods to efficiently manage and communicate the safety message

Seat Belt Safety

A contributing factor in LODD from vehicle operation is lack of seat belt use

Sexual Harassment Prevention

Discusses preventive practices related to sexual harassment to manage the risk to the org

Social Media

Discusses issues, concerns, and necessary actions to manage social media

Station Safety

Station safety best practices for people, vehicle, tools and equipment, and facilities

10 Keys For Safe Vehicle Ops

This VFIS University course focuses on key issues affecting safe vehicle operations.

Respectful Workplace Employee

Harassment prevention training for staff

Respectful Workplace Supervisor

Harassment prevention training for supervisors

Tool and Equipment Safety

The participant will learn to ID, inspect, maintain, and safely use common tools

Who Holds the Keys to Safe Emergency Vehicle Operations

Every member "holds the keys" to safe emergency vehicle operation

Workplace Violence

Discusses awareness, prevention techniques, and actions necessary when events occur.

Emergency Vehicle Driver Training

Student level course to verify competencies with emergency vehicle driving

Emergency Vehicle Driver Training Instructor course

Instructor course on assessing competencies for operators of emergency vehicles

EMS Vehicle Operations Training

Student level course to verify competencies with EMS vehicle driving

EMS Vehicle Operations Instructor course

Instructor course on assessing competencies for operators of emergency vehicles

UTV ATV Instructor course

Instructor course on assessing competencies for UV and ATV vehicles

Trailer Operations Instructor course

Instructor course on assessing competencies for trailer operations

Traffic Incident Management

Student level course on highway safety meeting SHRP2 requirements

Emergency Responder Safety

Discusses risk management strategies faced by firefighters and EMS

Patient Handling

An in-depth program covering all aspects of patient handling

EMS Risk Video Series

Features 3 videos covering patient handling for EMS and paratransit operations

Emergency Vehicle Risk Video Series

Features 6 videos covering most frequent casuses of emergency vehicle related incident

Patient Care Documentation

Discusses importance of proper documentation using patient care scenarios

Differences without Division (Course)

This 2-hour VFIS instructor led program focuses on anti-bias trainng for fire and EMS

Don't Risk It Podcast

Introducing the Don't Risk It! Podcast

Member Family Assistance Program

Services designed specifically for Emergency Service Organization personnel and their families.

Carbon Monoxide - The invisible Killer

Accidental Carbon Monoxide poisoning has caused 5,149 deaths between 1999 and 2010. This infographic contains valueable statistics on this silent killer and ways to stay safe.

Animal Strikes: Deer-Vehicle Collisions

Check out this infographic for tips to help avoid vehicle-deer crashes.

Cold Weather Tips

Check out this infographic to learn more about keeping yourself safe from cold weather conditions.

Distracted Driving

Check out this infograhic to know the facts and risks of distracted driving.

Fireworks Safety

Check out this infographic to learn more about keeping yourself safe from fireworks.

Going Green

Save energy. Save money. Save the planet. Check out this infograhic to learn more.

Hurricane Preparedness Infographic

Are you ready for a hurricane? Check out this infographic to learn more.

Lightning Myths Exposed

Know the facts and debunk the myths to stay safe. Check out this infographic to learn more.

Motor Vehicle Accidents

How costly are they? Check out this infograhic to learn more.

Fire Prevention Tips

Help prevent fires at your business. Check out this infographic to learn more.

Winter Weather Driving Preparedness

Check out this infographic to learn more about preparing for the hazards of winter weather driving.

Using Retired Emergency Vehicles as Blocking Vehicles

Operating on a roadway is dangerous and poses many obstacles and concerns for responders. One way for responders to protect themselves is by using a blocking vehicle to protect the scene.

Rental Hall Agreements

In this episode, the Client Risk Solutions team discusses rental exposures and agreements

VFIS University with Maria Lichty

In this episode, Maria Lichty reviews some recent changes to VFIS University

Psychiatric Transport Vehicles with Jerry Schramm

In this episode, Deputy Chief Jerry Schramm discusses his organizationâs integration of mental health vehicles into their fleet

Backing Best Practices with VFIS Client Risk Solutions

In this conversation with members of the VFIS Client Risk Solutions team, we discuss some best practices to consider when developing a backing policy. Â

Pediatric Injury Prevention with Shannon DePatto

In this episode,Â Trauma Prevention CoordinatorÂ Shannon DePatto from Penn State Childrenâs Hospital talks about the hospitalâs efforts to reduce pediatric injuries and trauma

Hose Securement with VFIS Client Risk Solutions

In this episode, members of the VFIS team discuss the significance of hose securement

Grounding Best Practices with Chris Rodgers and Tom LaBarge

In this episode, Tom LaBarge from GroundLinx Technologies, LLC provides some education and best practices when it comes to lightning protection and grounding for emergency service facilities.Â

Peer Support with Bryan Duquin and Chaplain Jimmy Fannin

VFISâ Bryan Duquin and Chief Chaplain Jimmy Fannin of Chaplains Corps of Lancaster County join the program to offer suggestions for providing peer support to ESO members

Non-Members in Department Apparatus

In this episode, members of the VFIS team discuss important considerations for allowing non-ESO members to ride in department vehicles.

Recruitment and Retention with Tracie Young-Brungard

Tracie Young-Brungard BS, EMTP, RRC, Recruitment & Retention Administrator for the Pennsylvania Office of the State Fire Commissioner joins the discussion on retention and recruitment of personnel in emergency services

Rollover Prevention with VFIS Client Risk Solutions

In this episode with members of the VFIS team, we discuss the significance of rollover prevention

Modified Response with VFIS Client Risk Solutions

n this episode with members of the VFIS Client Risk Solutions team, we discuss modified response and the use of lights and sirens in your organization.

Emergency Vehicle Response with VFIS Client Risk Solutions

In this episode, members of the VFIS Client Risk Solutions team discuss the importance of having written policies and procedures in place

History of VFIS with Randy Hess

In this episode, we talk with Randy Hess, former Director of VFIS Risk Control, about the historical impact of Client Risk Solutions on Emergency Services.

9 Lessons your emergency service organization doesn't have to learn the hard way

Challenges other fire departments, EMS agencies and 911 centers have facedâand how you can help avoid them.

Station Conversation: What's Trending in Fire + EMS

Hereâs a round-up of 4 new-and-evolving topics in emergency servicesâand reasons why you may want to pay attention to them.

Providing Meaningful Support to Your Firefighters + Their Families

Check out this program that's designed to support the health and wellness of first responder employees, volunteers and the workplace.

Employment Practices

Itâs crucial to understand the fundamentals of employment practices, why theyâre important and ways you use them to help protect your organization and your most important asset, your people

8 Dimenstions of Wellness for Firefighters, EMS Personnel + 911 Dispatchers

Consider this multi-faceted approach to help your emergency services personnel prevent, cope with and recover from behavioral health concerns.

What is agreed value?

Agreed value eliminates many of the downsides that emergency service organizations may experience from traditional auto policies.

EMS Refusal Checklist (Spanish)

This can help you record situations where a patient refuses treatment or transport. (Spanish version)

Emotional Support Animals in the Fire Station

An overview of items to evaluate and address as you look into emotional support animals.

Be Prepared For A Hurricane

Hurricanes have the potential to cause significant disruption in the operations of facilities. Prepare by reviewing this checklist.

Aerial Device Testing Vendor List

Find contact information for aerial device testing companies currently available in the market place.

Transit Driver Notification System - Driver's Disclosure Form

This form is to be used and kept by your agency in compliance with the Federal Driver’s Privacy Protection Act

Modified/Downgraded Response Practices

Action items to consider when implementing modified response practices

Voluntary Psychiatric and Detoxification Transport Vehicles

Consider the following when implementing voluntary psychiatric and detoxification transport vehicles

Employment Practices Liability (EPLI) Helpline

When you purchase EPLI insurance coverage through us, you’ll also have access to an EPLI Helpline. Continue reading for the helpline phone # and a link to more information.

Quality Assurance and Quality Improvement

Outlines the importance of QA/QI processes in EMS to ensure high standards of patient care and safety.

Promoting diversity within your organization

Highlights the benefits and importance of promoting diversity within organizations

Management Accommodations for Neurodivergent Employees

Presents a range of strategies and examples of accommodations designed to cultivate a more inclusive workplace.

Promoting Respect in the Workplace

Provides suggestions on fostering a respectful workplace and explains why it is important for every employer

New Board Member Guide

5 Common ESO Risks Worth Noting - 100th Episode!

From ongoing driver training to fidelity practices, in our 100th episode, the VFIS Client Risk Solutions team shares the 5 most-common recommendations.

VFIS Underwriting Process with VFIS Underwriting and Chris Rodgers

In this episode we hear from members of VFIS Underwriting regarding the VFIS underwriting process and what they look for in a quality account.

VFIS University Updates with Rick Gurba and Chris Rodgers

It isn’t easy to get everyone together for training classes on a regular basis. In this episode, Rick Gurba, Director of VFIS Education and Training, gives us an update on enhancements to the VFISu platform.

Highways with Limited Access with Chris Rodgers and Jake Hoover

Turnarounds, exit ramps, crossovers – when responding to a highway incident, there’s always potential for something to go wrong.

Employment Practices Liability Hotline with Chris Rodgers and Wendy Melk

Legal action against employers related to Employment Practices Liability (EPL) claims is rising.

Recordkeeping Best Practices with Mike Baker and Scott Harkins

The records you keep, or don’t keep, paint a picture of your Emergency Service organization.

Fatigue Management with Chris Rodgers and Daniel Althaus

Is your crew in a state of readiness? How long have these individuals been awake and active on the road?

EVDT Program Update with Chris Rodgers and Dave Michaels

Driving is a common and sometimes overlooked risk faced by first responders daily. Despite all the training in the fire service, when it comes to driver training, there is more work to be done.

Crew Resource Management with Chris Rodgers and Woody Sullivan

Woody Sullivan from VFIS Education Training and Consulting talks about Crew Resource Management (CRM) and how to adopt these principles for the fire service.

PHRT Hazmat and Rescue Instruction/Lithium Batteries with Chris Rodgers and Chris Pfaff

In this episode, we talk with Chris Pfaff (Owner-Lead Instructor) of PHRT Hazmat and Rescue Instruction about the widespread use and potential dangers of Lithium-ion batteries.

NFPA 3000: Active Shooter/Hostile Event Response with Chris Rodgers and Massachusetts DFS Staff

It requires a whole community approach to prepare for, respond to, and recover from an active attack event.

Aerial Inspection with Sam Yank

Testing aerial devices of fire apparatus is crucial to ensure their functionality, reliability and safety during firefighting operations.

Patient Care Reporting: Quality Assurance Best Practices with Dave Bradley, Nicole Dugan and Jake Hoover

In this episode, Dave Bradley from Client Risk Solutions along with Nicole Dugan and Jake Hoover from our Education and Training team discuss Patient Care Reporting.

SOGs vs SOPs with Chris Rodgers, Blair Tyndall, Mike Baker and Bryan Duquin

In this episode, we discuss the importance of SOGs and SOPs, the differences between them, and ways to develop and integrate these governing documents into your organization’s operations.

Fleet Maintenance with Chris Rodgers, Bryan Duquin & Blair Tyndall

From aerials to tires, a comprehensive fleet maintenance program serves to protect the organization’s most valuable assets.

Patient Handling with Chris Rodgers, Mike Baker and Dave Bradley of Client Risk Solutions & Paul Bachtel of VFIS Claims

Forty-four percent of the professional liability claims experienced by VFIS are attributed to patient handling.

Patient Care Reporting: Quality Assurance Program with Chris Rodgers, Jake Hover & Nichole Dugan

In this episode, we discuss quality assurance (QA) in the emergency services and provide some suggestions for assessing a quality assurance program to help ensure it enhances efficiencies, improves proficiencies and supports continuous improvement.

Incident Documentation with Chris Rodgers and Tracie Young-Brungard

In this episode, we talk with Bryan Duquin of VFIS and Tracie Young-Brungard of the PA State Fire Commissioner’s Office about the importance of incident documentation for Fire and EMS.

Incident Investigation with Chris Rodgers, Blair Tyndall and Bryan Duquin

Find out more about incident investigation best practices in this episode with Blair Tyndall and Bryan Duquin of VFIS Client Risk Solutions.

Lithium Ion with host Chris Rodgers & guest Bobby Salveson from The HazMat Guys

From cell phones to e-bikes - In today’s world, you would be hard pressed to go to a fire where a lithium ion battery is not involved.

New Insights on Agreed Value with Scott Cain and Joe Giorgi

How do you put a price on your fire apparatus? In this episode, VFIS Regional VP of Sales, Joe Giorgi, and Sales Executive Scott Cain provide an overview of the agreed value concept and discuss updates to the VFIS policy.

Telling the Patient Refusal Story with Paul Bachtel, Mike Baker and Dave Bradley

Whether it’s a public assist call or a police response call, emergency service leadership and providers should be concerned about their patient refusal process.

Incident Rehab with Tracie Young-Brungard

Incident rehab serves to identify conditions in personnel that may otherwise go undetected and could lead to serious health conditions, disabilities and death.

The Legal Guardian with David Givot

In this episode, David Givot, Esq., EMS Defense Attorney at The Legal Guardian, author of Sirens, Lights and Lawyers: The Law and Other Important Stuff EMS Providers Never Learned in School, and former paramedic from LA County, provides insight on issues he’s observed with protecting and defending EMS clients.

All Content Items (Not currently used for indexing)

UAS Operation Suggestions

Non-Members Riding in ESO Vehicles

Fire Hose Testing

Airway Verification Form

Ambulance Passenger Guidelines

Americans with Disabilities Act

An Overview of Driver Monitoring Systems

Annual Requalification of Emergency Vehicle Operators

Assigning an Agreed Value to Your Vehicles

Autumn Safety: Community Flyer

Back Injury Prevention Tips

Background Screening through IntelliCorp

Basic Guide to Grants for ESOs

Behavioral Health Concerns for Fire & EMS Personnel

Building Community Support for ESOs

Cancer and The Firefighter

Cancer Prevention: PPE Decontamination

Comparing Capabilities of Driver Monitoring Systems

Conducting Junior Fire & EMS Camps

Conversion and Overweight Vehicles: Evaluation Form

Conversion and Overweight Vehicles: Risks + Best Practices

Conversion Vehicles: Selection and Design

Crisis Planning

Culture Change: Communication is the Key