Fire + EMS Operations

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Modified/Downgraded Response Practices

Action items to consider when implementing modified response practices

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EMS Refusal Checklist (Spanish)

This can help you record situations where a patient refuses treatment or transport. (Spanish version)

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Using Retired Emergency Vehicles as Blocking Vehicles

Operating on a roadway is dangerous and poses many obstacles and concerns for responders. One way for responders to protect themselves is by using a blocking vehicle to protect the scene.

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Weapons in the Workplace

Sample guidelines to help prevent workplace violence and weapon use.

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Unmanned Aircraft Systems: Program Development & Implementation

Best practices and procedures to help you launch a successful drone program.

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Unmanned Aircraft Systems: Operation Suggestions 2021

Drone compliance requirements from the Federal Aviation Administration.

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Traffic Control Safety Checklist

Use this checklist to document your safety measures during roadway response incidents.

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Tips to Complying with PA Volunteer Firefighter Relief Association Requirements

Assistance to help you avoid common compliance issues with the VFRA Program.

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Telehealth: Cybersecurity Considerations

Telehealth data privacy and security concerns and ways to help mitigate the risks.

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Summer Safety: How Not to Overheat

Tips to help protect your team from heat exhaustion during warmer-weather.

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Sexual Harassment: Guidelines, Procedures + Sample Policy

Best practices and sample policy to help create a harassment-free environment.

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Sexual Abuse & Misconduct: Protecting Minors

Suggestions to help protect minors and your organization from sexual abuse risks.

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Self-Contained Breathing Apparatus Inspection Log

This log can help your crew inspect their SCBA and ensure it's providing breathable air.

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Securing EMS Stations + Vehicles

Consider these steps to help ensure your station and ambulances are secure.

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Sample: Sexual Abuse and Misconduct Prevention Policy

A sample policy to help educate your team on this risk and your organization's policies.

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Safety Officer Policy Role + Responsibilities

This document provides an overview of the role and responsibilities of safety officers.

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Sample Workplace Wrongdoing + Whistleblower Policy

Educate your team on the importance of reporting wrongdoings and how to do so.

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Sample Safety Committee By-Laws

Sample bylaws to help showcase the vital role and responsibilities of committee members.

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Risk Management for EMS and the Ambulance Transportation Industry

This booklet shares recommendations for an EMS risk management and safety program.

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Rental Agreements

Ways you can help reduce your liability risks when renting out your ESO facilities.

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Public Service Calls: Response Practices

Why public service calls can be misleading and best practices to help reduce your risks.

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Protecting Portable Equipment

Tips help protect and secure your portable equipment.

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Protecting ESO Finanes

Tips to help emergency service organizations manage and protect their financial assets.

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Pregnancy Discrimination and Accommodations

What leaders should know about discrimination and accommodation laws involving pregnancy.

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Personnel File: Personal Contact + Information Sheet

This printable personnel file can help you maintain important member-specific information.

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Personal Protective Equipment (PPE) Inspection Checklist

This simple checklist can help your team inspect their PPE.

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Personal Injury/Illness Investigation Report

A sample form to help you document key aspects of work-related injuries and illnesses.

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Patient Refusal Information Sheet (Spanish)

A sample form to present and sign during patient refusal situations. (Spanish version)

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Patient Refusal Information Sheet

A sample form to present during patient refusal situations and have all parties sign.

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Patient Handling Logistics for Bariatric Patients

Ways help reduce your risks and risks to patients during bariatric operations.

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Patient Handling

Risk factors and recommendations to help address this daily safety concern.

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Patient Care Documentation

This program discusses the importance of documentation and best practices to consider.

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NFPA 1720 Self Assessment Manual

A worksheet to help you assess your current training requirements.

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Membership Roster Form

This printable roster can help your department maintain important personnel records.

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Medical Miranda Card

Printable patient refusal rights and information card (available in English and Spanish).

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Media + Public Relations Tips

Tips for interacting with the media in day-to-day and crisis situations.

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Managing Liability Risks with Certificates of Insurance

How COIs can be used to help manage contractual risk when working with third parties.

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Managing Fatigue in EMS Operations

This article discusses fatigue, its associatesd risks and how to help combat it in your EMS agency.

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Managing Contracts

Tips to help your organization review, evaluate and maintain contracts with third parties.

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Long Distance Transport: Managing EMS Fatigue

How to help address fatigue and crewmember strain during long transports.

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Live Fire Training Checklist

Tips to help you address the liability and safety concerns of live fire trainings.

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Liquor Liability Risks at Firehouse Events

How to help limit your liability risks when alcohol is served at your facility.

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Leadership 101

This booklet defines leadership and discusses best practices for fire service leaders.

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Junior Member Programs Policy Outline

Considerations to help protect your junior members, adult advisors and organization.

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Is Your Website ADA Compliant?

How to help ensure that your website is accessible to all citizens in your community.

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Investigating Workplace Misconduct

Steps to help you investigate harassment, theft and other workplace wrongdoing events.

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Infectious Exposure Form

A sample form to help you document key aspects of infectious exposures.

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Incident & Near Miss Investigation: A guide for Emergency Service Organizations

A guide to developing and utilizing a near miss program to help address your unique risks.

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Incident Exposure Form

A sample form to help you document key aspects of incident exposures.

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Hose Securement

Suggestions to properly secure hoses and help prevent potentially devasting incidents.

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Hose Loading Policies

Considerations for when hose loading operators should be permitted to ride on apparatus.

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Highway Incident Safety

Steps to help improve your level of safety during highway response incidents.

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Forcible Entry Considerations

Tips to help standardize your policies and procedures for gaining access to structures.

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Fitness Center Policies and Procedures

Guidelines to help members remain safe while utilizing fitness equipment or facilities.

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Fireworks Displays

Best practices and safety checklist to help ensure safe firework festivities.

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Firefighting Foam

Ways to help your department reduce the risks and liability concerns of Class B foams.

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ESO Disaster Planning + Business Continuity

Detailed booklet to help emergency service organizations plan for disasters.

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Equal Employment Opportunity Commission (EEOC) Overview

What you should know if there's an EEOC charge lodged against your organization.

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EMS Refusal Checklist

This can help you record situations where a patient refuses treatment or transport.

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EMS Event Standby Agreements

This bulletin can help your agency review standby requests and create written agreements.

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Employment Practices Liability (EPL) Self-Assessment

A questionnaire to help assess your employment practices and policies.

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Employment Practice Exposure - Firefighter Position Description

How to create or modify your firefighter job descriptions to follow best practices.

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Employment Practice Exposure - EMT Position Description

How to create or modify your EMS job descriptions to follow best practices.

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Driver Selection Criteria using MVRs

How you can use motor vehicle reports to help you select and utilize the best drivers.

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Emergency Vehicle Accident/Loss Investigation Report

A printable form to record key incident details and assess situations for root causes.

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Emergency Communications Center Staffing

Considerations and variables to help guide your staffing levels and requirements.

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Electronic Communication Use Policies

Policies to help prevent technology abuse and reduce exposure to personnel-related claims.

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Education Methodology for Emergency Services

A manual dedicated to helping instructors train more effectively.

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Drug and Alcohol Policies for ESOs

Examples of guidelines and policies to help mitigate substance abuse and related risks.

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Documenting Cell Phone Communication during EMS reponse

How you can help ensure your cell phone communication is properly documented.

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Culture Change: Communication is the Key

How your organization can adjust your culture to help promote a safer environment.

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Crisis Planning

Best practices to help organizations prepare for, respond to and recover from a crisis.

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Conversion Vehicles: Selection and Design

What to consider when selecting or designing a conversion vehicle.

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Conversion and Overweight Vehicles: Risks + Best Practices

This booklet provides detailed guidance to help make these vehicles safer to operate.

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Conversion and Overweight Vehicles: Evaluation Form

This form can be used to help evaluate the safety and handling of conversion vehicles.

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Conducting Junior Fire & EMS Camps

This booklet outlines safety and logistical precautions for junior member camps.

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Comparing Capabilities of Driver Monitoring Systems

A comparison of popular driver monitoring systems in the fire and EMS industry.

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Cancer Prevention: PPE Decontamination

Recommended cleaning steps for firefighters to take at the scene and at the station.

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Cancer and The Firefighter

This booklet discusses firefighter cancer risks and prevention best practices to consider.

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Building Community Support for ESOs

This manual shares steps departments have taken to build successful support programs.

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Basic Guide to Grants for ESOs

A detailed overview of grant opportunities in fire and emergency services.

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Background Screening through IntelliCorp

VFIS clients have access to discounted background screenings through IntelliCorp.

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Back Injury Prevention Tips

Back injury risks, safety tips and patient handling techniques for EMS personnel.

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Assigning an Agreed Value to Your Vehicles

Tips to help you assign an agreed value to your VFIS insured vehicles.

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Annual Requalification of Emergency Vehicle Operators

Why you need an annual driver requalification process and best practices to consider.

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An Overview of Driver Monitoring Systems

A quick overview of driver monitoring systems to consider before you make a purchase.

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Americans with Disabilities Act

Recommendations to help ESO leaders adhere to the Act and implement best practices.

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Ambulance Passenger Guidelines

Potential risks and guidelines for allowing passengers during ambulance transport.

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Airway Verification Form

This sample form can help EMS providers document their pre-hospital airway care.

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Fire Hose Testing

Equipment failure can result in catastrophic injury to responders, bystanders or both. Routine testing of fire hose, couplings, appliances and nozzles is necessary.

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UAS Operation Suggestions

The use of Unmanned Aircraft Systems (UAS), also referred to as drones, has increased nationwide as regulations regarding who can operate these systems have rapidly changed.

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